wish to exchange my purchase, what is the process?
Please email us at firstname.lastname@example.org within 7 days of receiving your purchase. Once we have approved the exchange we will provide you with an address to send your purchase back to. We must receive the parcel back within 2 weeks of purchase date. Once the dress has been received, we will then send out your new dress to the return order address.
Instead of an exchange can I get credit for my dress?
Yes you can, please email us at email@example.com within 7 days of receiving your purchase. Once we have approved the exchange we will provide you with an address to send your purchase back to. We must receive the parcel back within 2 weeks of purchase. We will then send you a code that can be used as credit towards your next purchase. Please make sure to email us if you do not receive a code.
What if I need my exchanged dress delivered as soon as possible?
In this case, once you have been approved for an exchange, you can simply re-purchase a new dress online to get the best shipping time, and then once we have received your dress back we will refund you for that new order.
Can I get a refund on a purchase?
If you are not happy with your purchase, we can offer you an exchange or credit. We only offer refunds for faulty items the do not meet quality control standards.
If I have received a faulty dress, what do I do?
Please email a photo of the fault to firstname.lastname@example.org within 7 days of receiving your purchase. We will then provide you with an address to send your purchase back to. We must receive the parcel back within 2 weeks. Once the dress has been received back, we will then offer you a refund/exchange.
What do I need to include when I return a purchase?
Please simply write your name on the back of the parcel. Original packaging is not required.
Can I exchange my sale item?
Purchases on sale Items are considered final and may not be returned or exchanged.
What does pre-order mean?
Pre-order means that the product is not currently in stock but will be arriving soon.
Each Pre-order product will clearly state an approximate date that the item will become in stock (delivery dates shown are estimates only and subject to change).
You will proceed through the check out as usual and make full payment when making a pre-order. As soon as we ship your order, you will receive a shipping confirmation email with tracking as usual.
I am an international customer, I have been charged more for my order than what was stated on your website?
You will be charged in our local currency of USD. For example if you purchased a dress for 100USD you will be charged 141AUD (Australia).
Will I be charged tax?
International customers may be required to pay sales tax, duty and/or customs charges.
All taxes and customs charges are the responsibility of the customer. Taxes and customs charges differ depending on the country and state of the shipping address.
How much is postage?
For both domestic and international orders shipping/postage is defined in the order.
How long does shipping take within US?
For The Bandage Dresses please allow 3-5 days with DHL Express
For The Bandage Dresses please allow 3-5 days with USPS Express Mail
For other Brands shipping is described in the product description
How long does International shipping take?
For all dresses please allow 3-5 business days with DHL Express - International will be shipped direct from manufacturing in China
Can I track my delivery?
A tracking number will be added to most orders. We ship using DHL and USPS
Note - when attempting to track, it is normal to not see any tracking information within the first 1-2 business days from the ship date. Please be rest assured that your parcel is on its way.
Do you have a physical store? No we are based solely online.
I can see that you are based in USA, can I pick up from your warehouse? No we do not offer pick-ups from our warehouse.
What does ‘awaiting fulfillment’ mean?
This means your purchase is waiting to be shipped. You will receive an email notification when this status has changed to ‘shipped’.
I want to know if you have a certain style/size in stock?
If you see the dress/size on our website then 99% of the time that means it is in stock ready for delivery.
I am unsure about my size?
On each product page we provide a sizing chart specifically for that product that you might find helpful. If you need further assistance, please email us at email@example.com and we will further assist you.
How do you accept payment?
We accept all major credit cards including AMEX. We also accept PayPal payments.
Are your products authentic?
Yes. We work directly with the manufactures and brands and we are authorised distributors to ensure that all products we sell are authentic.